Frequently Asked Questions
What This Page Covers and Still Need Help?.
Quick answers
Are balances and bets shown in ringgit?
Yes, every balance — your cash, bonus, and pending withdrawal — displays in Malaysian ringgit (RM). Bet amounts on slots, table games, and live dealer also show in RM. There is no option to switch to another currency, so you always see exactly what you are playing with in the local currency.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about Touch ’n Go and ShopeePay.
What happens when a game disconnects mid-round?
In a live-dealer round, say the dealer is dealing baccarat and my internet drops — the hand still plays to the end on the studio’s side. Once I reconnect, the result is already recorded in my history. The bet stands as placed, and the win or loss is applied to my balance exactly as if I had watched it live.
How much turnover does a bonus carry?
12×, calculated on the deposit and the bonus together. Slots clear it in full, live tables at 20%. The offer itself is 275% on a first deposit.
Whose games are in the lobby?
Spadegaming, Xe88 and Evoplay are among the studios in the lobby.
Which payment channels are supported?
The cashier accepts Touch ’n Go, GrabPay, Boost, and DuitNow for instant deposits and withdrawals. Online banking via FPX is also available for both directions. Bank transfer is supported for withdrawals only if you do not use an e-wallet. No credit or debit cards are accepted.
Pick an offer
Opt in at the cashier and the balance credits with it.
What This Page Covers
This page answers the common questions players ask when they first use the platform. Each question deals with a practical step — depositing, withdrawing, playing on mobile, or managing your account. The answers are short and direct so you can get back to the lobby quickly. If your question is about a specific game rule, a bonus term, or how a particular promotion works, check the terms page inside the site’s footer or the promotions section. Those details change more often and are spelled out there with the exact conditions.
Still Need Help?
If you do not see your question answered below, the quickest way is to open the live-chat window in the bottom-right corner of any page. The support team replies in English or Bahasa within a few minutes during normal hours. Alternatively, you can send a message through the contact form in the Help Centre. Replies by email usually arrive within one working day. There is no phone line, so please use the chat or the form for any account or payment issue.
Casino, Slot, Fishing Games, Mini Games read the same way this page does, and so does the promo.